Avaya Support
Avaya Ending Support For Under 200 Seat Contact Centers.
Time is of the essence. As previously communicated via email, Avaya will discontinue Support For Under 200 Seat Contact Centers 11:59 EST April 28, 2025 (EoS Date).
SERVICES
This website provides customers with information and tools they may need in migrating to a new solution.
You must start migration now
Avaya expects that you’ve already selected and signed with a new provider. If not, RingCentral is the preferred UCaaS provider for Avaya’s 35+ million customers. RingCentral has developed customer migration tools and device integrations to make the path to the cloud as easy as possible. Plus, both cloud customers and partners get additional incentives when they take advantage of migrating to RingEX.
Contact us now to help you every step of the way!
Our team of experts can help you every step of the way! We can help with all of the paper work and logistics to make this transition as easy as possible.
Porting Phone Numbers
Transferring your existing phone numbers can be one of the longest lead time actions to complete. It’s crucial to consider this carefully and ensure sufficient lead time to complete number porting prior to the EoS date. For guidance, we recommend you allow up to 45 days for the transfer of your phone numbers. However, you should collaborate with your new provider to identify the timelines and processes required for porting phone numbers.
Be sure to review the other steps listed below as some may require you to start taking action now.
Approach
Avaya Migration
Our team of engineers are experts in migrating our clients from Avaya to RingCentral with speed, precision and without additional cost. Don’t wait until you lose this service, call us today
Port Your Phone Numbers Without Hassle
Customer Service Record (CSR)
Customers can request a CSR by opening a support case. Customers migrating to RingEX™ will obtain their CSR as part of the Migration Assist Package.
Letter of Authorization (LOA)
Obtain the Letter of Authorization Form from your winning carrier RingCentral or new selected provider.
Toll Free Responsible Organization (RespOrg) Form if needed
Obtain a RespOrg Form from your winning carrier, RingCentral or new selected provider.
Copy of your current invoice
A copy of your current invoice is available using the steps below.
1. In the Online Billing Portal click Invoice & Payment.
2. Click the Invoice #, which is underscored, for the current month.
3. Save a copy of the PDF.
We're Here To Help!
Office
Armstrong Communication Systems
135 West 26th St.
New York NY, 10010
Hours
S-S: Closed
Call Us
(800) 803-1148